Our Commitment

SATKOMINDO is ready to provide clients’ needs with the best service commitment :

• High reliability and availability, close to 100%
• Not affected by weather disturbance
• Non-stop 24 hours year round online connection
• Wide coverage, throughout Indonesia from Aceh to Papua
• Professional and experienced human resources
• Excellent quality service
• Short recovery time
• Quick response with 4 hours Meantime to Restore (MTTR) for Jabodetabek
• With 21 Service Points throughout Indonesia ready to serve any customers’ points
• Provides sufficient support system
• Competitive price
• Monthly Service level report available
• Customer Service Center ready to serve 24 hours non-stop